Just like all other institutions, every emergency unit in any hospital follows certain rules to maintain a safe and superior health system. From accessibility, safety, to many more, everyone is expected to get only the highest quality of care.
In fact, in 2008, a charter describing the rights of patients and other people using the Australian health system was created.
To let you know each one before your next visit to the hospital emergency unit, here are the 7 patients’ rights declared under the Australian Charter of Healthcare.
Check them out:
- The first rule states that everyone has the right to healthcare. This means that patients can claim access over medical services to address their healthcare needs.
- The second one is highly concerned about safety. This indicates that everyone has the right to receive safe and high-quality care in any medical institution. With this, any patient is expected to receive professional care, superior medical skill, and competence from any medical practitioner.
- Under this rule, any patient who comes to the hospital is expected to be treated with respect, dignity, and consideration – regardless of who they are and their position in life. This also means that any medical institution is expected to provide a form of medical care that doesn’t disrespect one’s culture, beliefs, values, and personal characteristics.
- According to this rule, anyone has the right to be informed about the services, types of treatment, options available, and the costs related to his or her medical care in a clear and precise manner. This denotes that patients need to have an open, timely, and proper communication with their doctors regarding their healthcare.
- The fifth rule states that every patient has the right to be included in any decision or choice that concerns his or her health.
- Under this rule, it states that everyone has the right to privacy and confidentiality, especially when it concerns his or her personal information.
- Last but not least, patients have the right to provide their comments about their care in order for their concerns to be addressed. Whether it be a complain, an inquiry, or a request, the seventh rule states that any medical institution should treat a patient’s comments properly and promptly.
Nothing gives you the assurance other than the correct pieces of information. The next time you visit the emergency unit in a hospital, keep these rights in mind and be ready to exercise them anytime.